Overview

Our customer service and support is a key attribute that sets Diligent apart. We truly believe you've never encountered the extraordinary level of service you'll receive as a Diligent client.

It's different from almost any other company you'll ever deal with. We value our clients—and we do whatever (and I mean whatever) it takes to assist you and resolve any issue that might crop up—whether it deals with connectivity, functionality, how to do something, or anything else, we'll take care of it. Period.

It's all part of the service. There's no extra charge. And, it doesn't matter when you call day or night...you speak to a live person...24/7/365.

Read the client experience shared on this page. This isn't unusual, it's the norm. We do everything humanly possible to ensure that every director, executive and administrator receives the highest level of outstanding service.

It's our promise to you when you become part of the Diligent family of clients.

Included in every service agreement...

• Complete installation and setup, including any backend integration required
• Complete upfront training for Directors, Legal Counsel and Admin staff
• Ongoing training as needed
• Full IT support and troubleshooting (including network and firewall issues)
• Remote diagnostics anywhere, anytime
• All Boardbooks software upgrades

 

Next... Easy Implementation

"I can honestly say that Diligent has the best service orientation I have ever encountered...it's fantastic. You set the bar for everyone else."

— Stephanie Streeter
Director
Goodyear Tire & Rubber

Next, read about our Easy Implementation featuring Diligent client Steven Webb, Corporate Secretary

"The implementation process was really straightforward... very few issues at all..."